The satisfaction of the people about Family Medicine who admitted to outpatient clinics of Erciyes University Hospital

Abstract

Introduction: The aim of this study is to evaluate the satisfaction of the people about family medicine process which adopted 5 years ago in Turkey.

Methods: This descriptive study is conducted via a structured face to face interview on 854 people who admitted to outpatient departments of Erciyes University Hospitals in the January-February 2015. Sample size was calculated 864 person with count if dissatisfaction rate was 40%. Satisfaction answers were self-reported with likert type questionnaire.

Results: The mean age of the study group is 41.54± 5.33 and the vast majority of them were 25-49 years of age. Of the entire group 11.9% of them stated that they never consult the family physician before. The main reason for admission to family physician is to print prescription (58.4%). The rate of recommend their family physicians to others is 59 .0%. The most frequently cited reasons for recommendation are interest of family physicians. The rate of those that previously applied to family physicians for the same complaint is low with 24.6%. 87.8% of people stated that they do not choose their family physicians. Of the research group 71.5% of the participants stated that they are satisfied with the services received from the family physician. When we examined satisfaction of family physicians by gender, there is no statistical relationship. Although there is no statistically significant difference between age groups, satisfaction rate is increasing with age. The highest satisfaction level is over 65 age group with 83.7%. Satisfaction rate of individuals from family physicians is decreasing as education level increases. Satisfaction of family physicians was significantly high in Individuals with chronic disease than those without chronic diseases. The mean number of application to the family physician in the past year is 4.32 ± 3.86. This application number is significantly high in women (4.59±4.11) than in men (4.01±3.51). The mean number of application increases with age, inversely decreases with the level of education.

Conclusion: In our study we concluded that the satisfaction rate from the family medicine system has increased over time, but the applicant rate is still not at the desired level. The most reason that people use family medicine practice is repeat receipt which is we think need to intervention for this.